Question 1

What is the delivery time for bakery equipment?

Accepted Answer

Standard delivery time is 15-30 working days after deposit payment. Customized equipment may take 30-45 working days. We will confirm the exact delivery time when you place your order.

Question 2

Do you provide installation and training services?

Accepted Answer

Yes, we provide detailed installation manuals and video guidance. For large projects, we can send engineers to your site for installation and training. We also offer online technical support via video call.

Question 3

What payment terms do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and Western Union. For large orders, payment terms can be negotiated.

Question 4

What is the warranty period for your equipment?

Accepted Answer

Our equipment comes with a 12-month warranty from the date of installation. During the warranty period, we provide free replacement parts for manufacturing defects. We also offer lifetime technical support.

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