Often Asked Questions

HNH specializes in commercial bakery equipment, including: conical dough divider rounders (manual and automatic models), dough sheeters (tabletop and floor models), spiral dough mixers (20L to 120L), deck ovens, rotary rack ovens, conveyor pizza ovens, hydraulic dough dividers, dough moulders (toast and baguette), proofing cabinets, and complete bakery production lines. We also offer OEM/ODM customization for specific product requirements.

Pricing varies by equipment type, model, and configuration. Here are general price ranges:

• Manual dough divider: $3,000-$6,000
• Automatic dough divider rounder: $12,000-$25,000
• Tabletop dough sheeter: $1,500-$3,000
• Floor dough sheeter: $3,000-$6,000
• Spiral mixer (20-40L): $1,500-$4,000
• Deck oven (1-2 decks): $2,000-$6,000
• Rotary rack oven: $8,000-$20,000
• Complete small bakery setup: $15,000-$30,000

Contact us for a detailed quotation based on your specific needs.

For standard equipment, our MOQ is 1 unit. We understand that many bakeries start small and need individual machines. For OEM/ODM custom orders, the MOQ may vary depending on the customization requirements — typically 5-10 units for custom colors or branding, and 20+ units for fully custom machine designs. Contact us to discuss your specific requirements.

Getting a quotation is easy! You can:

• Fill out the contact form on our website (we typically respond within 24 hours)
• Send us an email at sales@yuanmhe.com
• Message us on WhatsApp at +86 137 5500 7928 (fastest response)

To help us provide an accurate quotation, please include: the equipment model(s) you're interested in, your country and destination port, your voltage and frequency requirements, any customizations needed, and your target quantity. We'll provide a detailed quotation with equipment specs, pricing, shipping options, and estimated delivery time.

We accept multiple payment methods:

• T/T (Bank Telegraphic Transfer) — 30% deposit upon order confirmation, 70% balance before shipment
• L/C (Letter of Credit) — irrevocable L/C at sight for orders over $10,000
• Western Union — for small orders and spare parts
• PayPal — for sample orders and small payments
• Trade Assurance (Alibaba) — for buyers who prefer platform protection

For first-time orders, we typically recommend T/T with 30% deposit. Contact us to discuss payment terms that work for your business.

We currently do not offer direct financing, but we can work with you on payment terms:

• Standard terms: 30% deposit, 70% balance before shipment
• For repeat customers with established relationships, we may offer more flexible terms (e.g., 20% deposit, 80% balance against copy of B/L)
• We can provide proforma invoices and documentation to help you secure financing from your bank or local financial institutions

Some of our customers use trade finance facilities, equipment loans, or leasing arrangements through their local banks. Contact us to discuss payment options for your specific order.

Production time: Standard equipment typically takes 15-25 working days from order confirmation. Custom/OEM orders may take 25-40 working days depending on complexity.

Shipping time:

• Sea freight: 20-40 days (Africa: 30-40 days, Southeast Asia: 15-25 days, Middle East: 20-30 days, South America: 30-45 days)
• Air freight: 5-10 days (more expensive)

Total time from order to delivery is typically 45-75 days by sea, 25-40 days by air.

We offer multiple shipping options:

• Sea freight (most economical, recommended for large equipment and full containers) — FOB, CIF, or DDP terms
• Air freight (faster, recommended for urgent orders or small equipment)
• Express delivery (DHL, FedEx, UPS — for spare parts and small accessories)
• Land transportation (for neighboring countries)

We can also ship to your nominated freight forwarder if you prefer to handle logistics yourself. All equipment is carefully packaged in wooden crates with foam protection to ensure safe delivery.

HNH equipment can be configured for any country's electrical standards at no extra cost:

• Voltage: 110V, 220V, 240V (single-phase); 220V, 380V, 400V, 415V (three-phase)
• Frequency: 50Hz or 60Hz
• Plug types: Type A through O (US, UK, EU, Australian, Indian, South African, Brazilian, Thai, etc.)
• Industrial plugs: 16A, 32A, 63A for high-power equipment
• Hardwired options available for very high-power equipment

Simply tell us your country when ordering, and we'll automatically configure the correct voltage, frequency, and plug type. See our complete Voltage & Plug Guide for more details.

All HNH bakery equipment comes with a 12-month warranty covering manufacturing defects (parts and labor) from the date of delivery.

Warranty covers:

• Motor and electrical components
• Mechanical parts
• Welding and structural defects
• Control panel malfunctions

Warranty does not cover:

• Normal wear and tear (belts, seals, cutting blades)
• Damage from improper use or lack of maintenance
• Damage from power surges or incorrect voltage
• Consumable parts

We also offer lifetime technical support via WhatsApp, email, and video call — even after the warranty period expires.

Yes, we offer multiple levels of installation support:

1. Self-installation (most equipment):

• Detailed operation manuals (English)
• Video tutorials
• Remote technical support via WhatsApp/video call
• Most customers successfully install and operate the equipment themselves

2. On-site installation:

• For complete production lines or complex equipment
• Our technician visits your facility for installation, testing, and staff training
• Customer covers round-trip airfare, accommodation, and daily service fee

3. Online training:

• Live video training sessions for your staff
• Covers operation, maintenance, troubleshooting, and safety procedures

We're here to help! If you experience any issues with your equipment:

1. Contact us immediately via WhatsApp (+86 137 5500 7928) or email (sales@yuanmhe.com) — we typically respond within 2-4 hours during business hours
2. Our technical team will diagnose the problem via video call or photo analysis
3. If it's a simple fix, we'll guide you through the repair step by step
4. If a part needs replacement, we'll ship the spare part by express delivery (3-7 days) at no cost during the warranty period
5. For complex issues, we can arrange on-site service by our technician or a local service partner

Our goal is to minimize your downtime and get you back to production as quickly as possible.

Yes! We stock a comprehensive range of spare parts for all our equipment models. Common spare parts include:

• Dividing molds and rounding cones
• Conveyor belts and rollers
• Cutting blades and knives
• Seals and gaskets
• Bearings and bushings
• Motors and gearboxes
• Control panels and electrical components
• Heating elements for ovens
• Temperature sensors and thermostats

We recommend keeping critical spare parts on hand to minimize downtime. Spare parts are available at factory cost with fast shipping (express: 3-7 days, sea: 20-30 days). Contact us with your equipment model and the parts you need for a quotation.

Proper maintenance is essential for equipment longevity and performance. We provide:

• Detailed operation and maintenance manuals with every machine
• Video tutorials for routine maintenance tasks
• Recommended maintenance schedules (daily, weekly, monthly, quarterly, yearly)
• Spare parts kits with every machine
• Lifetime technical support for maintenance questions

Key maintenance practices:

• Daily: Cleaning after each shift (remove dough residue, wipe down surfaces)
• Weekly: Deep cleaning and inspection
• Monthly: Lubrication of moving parts and belt tension checks
• Quarterly: Professional inspection
• Yearly: Comprehensive servicing

See our Bakery Equipment Maintenance Schedule guide for detailed instructions.

Yes! HNH offers comprehensive OEM/ODM services. We can customize:

• Machine color and branding (your logo on the machine)
• Control panel language and interface
• Voltage and frequency configuration (110V/220V/380V, 50Hz/60Hz)
• Plug type for your country
• Custom molds for special dough shapes or sizes
• Machine dimensions and capacity
• Packaging with your branding

We have extensive experience providing OEM/ODM services to clients in 27+ countries. Contact us to discuss your customization needs.

HNH equipment is certified to international standards:

• CE certification (European Conformity) — all our equipment meets CE safety, health, and environmental protection requirements
• ISO 9001 quality management system certification
• Food-grade 304 stainless steel construction for all food contact parts
• Product test reports from third-party testing laboratories

We can also provide specific certifications for your market (such as SASO for Saudi Arabia, SONCAP for Nigeria, etc.) upon request. See our Customer Stories & Certifications page to view our certificates and test reports.

Absolutely! We welcome customers to visit our factory in Changsha, Hunan, China. A factory visit gives you the opportunity to:

• See our production facility and quality control processes
• Test equipment in person with your own dough
• Discuss your specific requirements with our engineers
• Verify our manufacturing capabilities and certifications
• Build a personal relationship with our team

We can provide invitation letters for visa applications, airport pickup, and accommodation assistance. Contact us to schedule your factory visit — we'd love to meet you in person!

Yes! We have customers in 27+ countries across Africa, Southeast Asia, the Middle East, South America, and beyond. We can provide:

• Customer testimonials and reviews (with customer permission)
• Case studies of successful bakery installations
• Photos and videos of equipment in customer facilities
• Reference contacts (with customer permission) in your region or industry

We also have a Customer Stories & Certifications page on our website featuring real customer success stories. Contact us to request references specific to your country or equipment type.

Several things set HNH apart:

1. Direct manufacturer — we own our factory, so you get factory-direct pricing with no middleman markup
2. Specialization — we focus on dough processing equipment (dividers, sheeters, mixers, moulders) and do it exceptionally well
3. Quality commitment — every machine undergoes 48-hour running testing with real dough before shipping
4. Customer support — lifetime technical support via WhatsApp, video call, and email. We don't disappear after the sale
5. OEM/ODM expertise — extensive experience customizing equipment for brands in 27+ countries
6. Real factory — you can visit our facility anytime and see your equipment being built
7. Transparency — we provide detailed specs, honest pricing, and realistic timelines — no hidden fees or empty promises